Support

Photo estimates are approximate — think of them as a confident starting guess, not a lab measurement. CountProtein always shows you what it thinks it sees before anything is logged, and you confirm or correct every entry. The more specific your photo (good lighting, the whole plate in frame), the better the guess.

CountProtein offers a monthly plan ($6.99 USD), an annual plan with a 7-day free trial ($39.99 USD/year), and a one-time Lifetime option ($129.99 USD). Before any trial converts to a paid subscription, we tell you the exact charge date in plain English. You can cancel any time from your Apple App Store or Google Play subscription settings — no phone calls, no retention maze. Refunds are handled by Apple or Google directly.

Badges flag foods that may not be safe for your restrictions — for example, seitan (which is wheat gluten) or protein-powder and legume servings that can be high-FODMAP at typical portions. Badges only appear for restrictions you've turned on in your profile; they're general information, not a medical diagnosis, so always check labels yourself if you have a serious allergy or condition.

In the app, go to Settings → Delete my account and data. This permanently removes your logs, profile, and any stored photos from our servers — it is a hard delete, not a deactivation. You can also email us and we'll delete it for you.

Manual logging and search work offline using the food database bundled with the app. Photo scanning and label parsing need an internet connection, since those go through our servers. Anything logged offline syncs automatically once you're back online.

CountProtein is coming soon to both the App Store and Google Play. We'll update this page and our social channels the moment it's live — there's no waitlist required.